Southeast Tech’s E-mail Policy – NO OPT OUT
Southeast Tech students and employees are required to receive Southeast Tech email, as it is an official means of communication. Students and employees are not allowed to opt out of Southeast Tech emails, including the STI Alert System emergency communications.

What is the STI Alert System?
Southeast Tech’s emergency notification system, known as STI Alert System, will enable us to communicate with you quickly in the event of an emergency. The STI Alert system will send messages to your Southeast Tech email address and up to two phone numbers that you provide. All students and employees are required to provide at least one phone number contact to be used with the alert system.

In what situations will a STI Alert be sent?
A STI Alert will be sent only to inform you of an imminent emergency, such as a fire, tornado, threat of violence, chemical hazard, or of significant other events such as a school closing, snow emergency, or power outage. Test messages will also be sent approximately once a semester.

How to update contact info?

Students
If you should want to make a change or an addition to the phone numbers to which these messages are going, please contact the Admissions and Financial Aid Office. Students must provide at least one phone number to Southeast Tech for use with this system.

Employees
If you should want to make a change or an addition to the phone numbers to which these messages are going, please contact Southeast Tech Human Resources Department. Employees must provide at least one phone number to Southeast Tech for use with this system.

Is my contact information secure?
The contact information submitted for the STI Alert system will be kept private and confidential. It will not be shared with other entities, but used only by Southeast Tech to communicate with you in the case of an emergency on campus.

I see a caller ID display of 605.367.5553. Who is this?
When Southeast Tech sends out a call using the STI Alert System, it will display caller ID information and the phone number 605.367.5553. Please save this number on your cell phone so you recognize calls from STI’s Alert System.

I received a STI Alert voice message but missed the information. What should I do?
While on the call, you can replay the message by pressing the star key (*) at the end of the message. You may also check your Southeast Tech email to locate the link for that message.

I received a STI Alert message on my cell phone but it kept looping/repeating. Why?
The system does its best to detect whether it has reached a live person or an answering machine. Sometimes loud ambient noises may cause the system to loop. If this happens, use the mute feature on your phone or move to a quieter location to prevent the message from looping or repeating.

How does the system respond to busy signals or no-answer situations?
For busy signals, the call will be repeated twice in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting and report your number to be busy.

I received the message in my email inbox, but when I clicked the link to play the message nothing happened. Why?
You may not have a default media player like Windows Media Player or Quicktime installed on your computer. Download these players from www.microsoft.com or www.apple.com and install on your computer to listen to messages.

I have questions not answered here. Who should I call?
Please call the Southeast Tech IT Support Center at 605.367.4461