Frequently Asked Questions - Mobile ID
General
Contact the I.T. Department at (605) 367-4461 or stop by the Support Center in the Technology Center.
Instructions can be found on our User Guides page.
Instructions can be found on our User Guides page.
Yes, if you previously had a physical ID card, it will continue to function after you have added your Mobile ID to your device. New students will not be issued a physical card and can only use a Mobile ID. Remember, the Mobile ID is a privilege and benefit of being part of the Southeast Technical College community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.
If you don't have an Android or iPhone or your phone doesn't have NFC you can request a physical ID card here.
Managing Your Account
No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.
Yes, you can remove your credential from Apple Wallet and re-add it when you return.*
To remove your Mobile ID, navigate to the Wallet app, tap the information icon in the top-right corner of your card and select "Remove Card."
To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Mobile ID, scroll to the bottom and select "Remove Card. "
*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Mobile ID.
Name information on the Mobile ID comes from the STC’s student information system and needs to be updated there. Students should contact the Student Success Center to make changes. Faculty and staff should contact HR to request updates. Once changes are completed, the updates will sync to the Mobile ID on your phone within 48 hours.
Securing Your Account
To deactivate a card:
In the Transact eAccounts app:
- Click the settings gear in the upper-right corner.
- Select the "Card Management" option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
In the Transact eAccounts web version:
- Go to the eAccounts website.
- Select "Card Services".
- Select "Deactivate Card".
- Select the credential to deactivate and click on “Deactivate Card”.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
To reactivate a found device that was suspended, perform the following steps:
In the Transact eAccounts App:
- Click the settings gear in the upper-right corner.
- Select the "Card Management" option.
- Choose the credential you want to reactivate and toggle it on.
- You will receive a confirmation email. Only the selected card will be reactivated.
In the Transact eAccounts Web Version:
- Go to the eAccounts website.
- Select "Card Services".
- Select "Activate Card".
- Select the credential to reactivate.
- You will receive a confirmation email. Only the selected card will be reactivated.
